SIVA TRANS SRL sells a passenger transport service (airport transfer and minibus/coach rental). The product delivered is an electronic travel voucher / ticket — no physical goods are shipped, so no courier costs or delivery times apply.
Delivery method
1. Electronic delivery
After the online payment is successfully completed through the authorised processor NETOPIA Payments, the travel voucher is generated automatically and sent to the e-mail address indicated at purchase. The voucher can also be downloaded and printed from the order confirmation page.
2. Delivery time
Delivery of the voucher is instant — normally within a few minutes of payment confirmation. In exceptional situations (anti-fraud checks by the bank or technical delays), delivery may take up to 24 hours.
3. If you have not received the voucher
If you cannot find the e-mail with the voucher, first check your Spam / Promotions folder. If you still have not received it within a maximum of 24 hours, contact us at sivatranshorezu@yahoo.com or by phone at 0250 997 and we will resend the voucher after verifying the payment.
4. Validity of the voucher
The voucher is personal, contains the route, the date and the time of the trip, and must be presented (printed or on your phone) at boarding, at the request of the staff. Full details on the use of the voucher can be found on the Terms and conditions page.
For any query regarding your order or delivery you can contact us at 0250 997 or sivatranshorezu@yahoo.com.